Terms and Conditions

Company Information

Stickoramic ApS

Ryttervænget 4

8680 Ry

Tel: +42 94 91 13

CVR (VAT): 44684799

Payment

All amounts shown on the website are in Danish kroner (DKK), including VAT and excluding delivery costs.

Stickoramic ApS accepts online payments with: [Dankort, Visa/Dankort, Visa, Mobilepay Online]. We do not charge any transaction fees for your purchase.

Payment for the order will only be deducted from your account when the item is shipped, unless otherwise agreed or stated in your order.

Stickoramic ApS uses a secure payment server that encrypts all information, which means the connection is completely secure.

Delivery

We only deliver goods within Denmark. The delivery time for your order is usually 1-3 business days. Orders placed on weekends and holidays are shipped on the first following business day.

Should there be a longer delivery time in special cases, we will notify you by email.

We deliver to parcel shops and private addresses in Denmark - however, not to the Faroe Islands or Greenland.

All items are delivered by GLS and dao.

Returns and Right of Withdrawal

There is a 30-day full return policy on unused items purchased on our webshop. The stickers may be opened from the package, but they must not have been used, so that the adhesive remains intact and the product can be resold. If you wish to return the items, you must place them in the original packaging or pack them securely in another suitable cardboard box.

The period is calculated from the day you receive your order. Return shipments must be made via DAO or GLS through our return portal. The cost of return shipping is borne by the customer and will be deducted from the refunded amount. If you have trouble with the return portal, you can contact us at kontakt@stickoramic.dk.

Withdrawal must be notified to us no later than 30 days after the purchase, and from the withdrawal, the order must be received by us no later than 14 days after you have informed us of your use of the right of withdrawal.

Notification must be given by email to kontakt@stickoramic.dk, where you must clearly state that you wish to use your right of withdrawal. When using the return portal, you do not need to contact us by email first.

The cost for return shipping in connection with withdrawal and returning items is borne by you as the customer and is not refunded. The price for return shipping is displayed in the return portal. When cancelling a purchase, the original shipping cost will be refunded.

For partial cancellation of a purchase, the original delivery costs will not be refunded.

If you have received a free product, e.g., our application kit, as part of a campaign or upon purchase over a certain amount, and you subsequently choose to cancel your purchase in whole or in part so that the conditions for receiving the application kit are no longer met, the value of the application kit will be deducted from your refund. The deduction corresponds to the current retail price of the application kit at the time of purchase.

It is up to Stickoramic ApS to assess the condition of the item. If the item has been tested beyond what is necessary to determine the item's nature, characteristics, and function, it is considered used and of diminished value. This means that if you cancel the purchase, you will receive a smaller portion or none of the purchase amount back.

Right of Complaint

According to the Danish Sale of Goods Act, there is a 2-year right of complaint on products. The complaint applies to errors in material and/or manufacturing. This does not apply to whether the stickers adhere to your wall. This is generally not considered an error in material and/or manufacturing. However, an exception may apply if, for example, the adhesive is missing due to a manufacturing defect.

Complaints must be reported to Stickoramic ApS within a reasonable time after receipt of the item. One month is considered a reasonable time, unless otherwise agreed.

The right of complaint does not apply to errors or damage caused by improper operation of the product. This applies, for example, if you tear the sticker during handling.

Complaints are sent to:

Stickoramic ApS

Kontakt@stickoramic.dk

Ryttervænget 4

8680 Ry

Personal Data Policy

When you purchase an item and provide the information yourself, we receive customer data. As the data controller, we process your personal data securely and confidentially. Your personal data is only used and stored for the purposes for which it was collected.

We use third parties to process some of our information, including in our shipping handling, which is not developed by Stickoramic ApS. We have entered into data processing agreements with our partners as a guarantee that they comply with current rules on the protection of personal data.

Complaint Options

You can send an email to Stickoramic ApS at kontakt@stickoramic.dk if you want to get in touch with us, have questions, or wish to file a complaint.

If you have a complaint and we are unable to find a solution together, you can use one of the following complaint options:

• Center for Complaint Resolution, via the complaint portal at Nævnenes Hus. Go to the complaint portal.
• Center for Complaint Resolution, Nævnenes Hus, Toldboden 2, 8800 Viborg.
• If you are a consumer residing in another EU country, you can submit your complaint in the EU Commission's online complaint portal. Go to the EU complaint portal.

When submitting a complaint, you must provide/use our company email: kontakt@stickoramic.dk.